Every good heist needs a crew.
Glam Heist started with a simple idea: luxury shouldn’t come with a bouncer at the door. We’re the ringleaders who slipped past the velvet rope and brought the whole crew in with us — because the best steals are the ones you share.
No stuffy showroom energy here. Just the good stuff, dropped when you least expect it, gone before you can blink. One night it’s a Silent Alarm flash deal, the next it’s The Vault swinging open on something we probably shouldn’t be giving away this cheap. Masks on, carts ready — that’s just how we operate.
We built this for the Inner Circle — the ones who show up early, tell their friends, and know a steal when they see one. So welcome to the crew. You’re on the inside now.
crime never looked this cute. 💎🖤💗
Business Inquiries
We are not currently offering wholesale opportunities — please stay tuned for future updates as we expand.
For all business inquiries, including supplier and brand collaboration opportunities, please reach out to partners@glamheist.co.
1. About Our Live Shows
What is Glam Heist?
Glam Heist is a live-selling shop hosting shows on WhatNot and TikTok Live. Each show, we bring out items live on camera, describe them in detail, and sell them through live bidding or Buy It Now, depending on the platform’s format.
Where can I shop with you?
Right now, we sell exclusively through our live shows on WhatNot and TikTok Live. We don’t process sales outside of these platforms.
How often do you go live?
Follow us on both platforms so you don’t miss a show — go-live schedule is announced on our socials.
Do I need to follow you to shop?
You’ll want to follow/subscribe on whichever platform you shop on so you get notified when we go live — item drops and availability only happen during the live show itself.
Wait… “Glam Heist”? Are you actually selling stolen goods?
Not at all! The “heist” branding is just for fun — all of it is entertainment and purely satirical. The deals are just so good, it feels like a steal.
2. Bidding & Buying
Can I cancel a bid or back out after I’ve won an item?
No. All bids are final once won, and are treated as a binding commitment to purchase. Please only bid on items you genuinely want and can pay for — bid responsibly.
Can I exchange an item after I’ve won it?
Exchanges aren’t offered for buyer’s remorse, sizing regret, or bidding mistakes. The one exception is a confirmed seller error (see Section 7).
What happens if I don’t pay for an item I won?
Non-payment or repeated cancellations may result in being blocked from future Glam Heist shows, consistent with WhatNot/TikTok Live’s own seller protection tools.
Can you cancel or refuse my order?
Yes. We reserve the right to cancel or refuse any sale at our discretion — for example, if we suspect bad-faith bidding, fraud, a pricing or listing error made live, or a violation of these terms or platform policy. If we cancel a sale, you’ll be notified and fully refunded.
I won an item but didn’t realize what I was bidding on — can I get my money back?
Unfortunately, no. It’s the buyer’s responsibility to listen to the full item description and size before bidding. Once a bid wins, it’s final.
What if I don’t like the scent, color, or fit once I receive an item?
We describe every item as thoroughly as we can live — fragrance notes, true-to-life color, sizing, and clear visuals — but personal preference isn’t grounds for a refund or exchange. This includes not liking how something smells, picking the wrong color, or the item not fitting the way you hoped.
Can I ask someone questions about a product during the show?
Yes! Our hosts and moderators are there to help — ask away in the chat during the live, or reach out on our socials. Just be sure to get what you need before you bid, since we can’t undo a winning bid afterward.
3. Item Condition, Sizing & Descriptions
How do I know the condition of an item before I bid?
Every item is described live — condition, flaws (if any), and sizing are called out during the show. Please listen carefully before placing a bid, as descriptions won’t be repeated individually once an item has closed.
What if the color looks different in person than it did on my screen?
Lighting, camera quality, and individual screen/device settings can cause slight color variation during a livestream. This isn’t considered a flaw or a reason for a return.
Can I ask questions about an item before I bid?
Yes — that’s the best time to ask. Drop your question in the chat during the show, before the item closes. Questions asked after you’ve already won can’t change the outcome of the sale.
Is there proof of what I actually won and what was shown at the time?
Yes. WhatNot and TikTok Live both automatically generate a video receipt with your order confirmation, showing the clip of the show where you won the item. That record is available to you and to us.
4. Our Products & Authenticity
Are your products authentic?
Yes — 100%. No dupes, no replicas, no 1:1s. We run a rigorous intake, inspection, and stocking process to make sure everything we sell is authentic, quality-checked, and no more than 3 years old from its manufacture date, in line with WhatNot and TikTok’s own marketplace guidelines.
Do you sell used or expired products?
Never. Everything we sell is brand new. Some items just may not come in their original packaging, or the packaging may be slightly damaged — and if that’s the case, we’ll always call it out live before you bid.
What’s the deal with “tester” items?
Tester bottles/packaging are still 100% authentic and identical to the original product — the only difference is the packaging itself, not what’s inside.
How are your products stored?
In a designated warehouse that’s regularly cleaned and disinfected, temperature- and humidity-controlled, and smoke-free and pet-free.
5. Payment
How do I pay for an item I won?
Payment is completed directly through the platform’s checkout — WhatNot or TikTok Live/TikTok Shop. We don’t accept payment through any other method.
How long do I have to pay my invoice?
Invoices must be paid within the timeframe set by the platform you’re shopping on. Unpaid invoices may be canceled and reported per that platform’s policy.
Do you offer payment plans or holds?
No, all invoices must be paid in full through the platform’s standard checkout process.
6. Shipping & Delivery
Do you ship internationally?
Not currently — we ship within the U.S. only. This includes all 50 states, U.S. military addresses (APO/FPO/DPO), U.S. territories, possessions, and Freely Associated States.
How fast do you ship?
Orders ship within 2 business days of payment, excluding weekends and holidays.
If I win multiple items in one show, do they ship together?
Yes — items you win during a live are bundle-shipped. As you win items throughout the show, the combined weight is calculated and everything ships together in one joint package.
How is my shipping cost determined?
By the total weight of your bundled order from that show:
| Order Weight | Shipping Cost |
|---|---|
| Up to 4 oz | $4.47 |
| Over 4 oz, up to 8 oz | $4.85 |
| Over 8 oz, up to 12 oz | $5.25 |
| Over 12 oz, up to 1 lb | $6.75 |
| 1 lb up to 5 lbs | $7.75 (flat) |
| Over 5 lbs | $12.99 (flat) |
Is shipping ever free?
Shipping on giveaway items is always free, covered by Glam Heist.
Do you document orders before shipping?
Yes. Our packing station is secured and monitored by camera, which records and photographs every order as it’s packaged. We keep a meticulous record of every order processed in our warehouse to help make sure you receive everything you ordered, in the condition it was sold.
What if I entered the wrong shipping address?
Please double-check your address at checkout — we ship to the address provided at the time of purchase. We’re not responsible for packages lost or delayed due to an incorrect address.
My package arrived damaged. What do I do?
Once a package leaves our hands and is in the carrier’s possession, we’re no longer responsible for it — this includes damage in transit. Please contact your local USPS (or the relevant carrier) directly to file a claim, since they’re responsible for the package once they have it. We’re happy to provide order details or documentation to support your claim.
My package is delayed or shows as lost — what do I do?
Same as above: once it’s with the carrier, delivery timing and logistics are out of our hands. Reach out to USPS (or the relevant carrier) directly to look into the delay or file a claim. WhatNot and TikTok Shop buyer protection programs may also be able to assist — check the policy for the platform you ordered through.
Do you offer shipping insurance?
Shipping protection may be available at checkout depending on the platform — we recommend adding it if offered.
7. Issues, Damages & Seller Errors
What if I received the wrong item?
Reach out to us within 5 business days of delivery. If it’s confirmed to be a seller error, we’ll work with you on a resolution — this could be a replacement, partial refund, or another fair arrangement, evaluated case by case.
What’s the difference between a “seller error” and a regular return request?
A seller error means we made a mistake — wrong item, missing item, etc. It does not include buyer’s remorse, sizing regret, or missing something that was described live. Those situations fall under our no-cancellations, no-exchanges policy.
Is there a deadline to report a problem?
Yes — issues must be reported within 5 business days of delivery. This applies to anything that’s ours to resolve (like a seller error). If your issue is specifically a shipping carrier problem (damage, delay, loss), that’s handled directly with the carrier and isn’t subject to this window in the same way, though we still recommend reaching out to us promptly.
What information should I include when reporting an issue?
Please include your order number and, where applicable, photos or video of the item you received — this helps us resolve things quickly.
8. Platform Policies (WhatNot & TikTok)
Do WhatNot’s and TikTok’s own policies still apply to my order?
Yes. In addition to our terms, every sale is also governed by the official policies of the platform you purchased through — WhatNot’s Terms of Use and Buyer Protection Policy, or TikTok’s Terms of Service and TikTok Shop policies.
What happens if your policy and the platform’s policy don’t match?
The platform’s official policy takes priority in the event of a direct conflict.
Can I dispute a charge through the platform instead of contacting you?
We’d appreciate you reaching out to us directly first (see Section 10) so we can try to resolve it — but you’re always able to use the official dispute or buyer protection process of the platform you ordered through if needed.
9. Recording, Marketing & Privacy
Are your live shows recorded?
Yes. All shows are recorded by the platform as part of standard order documentation (this is also where your video receipt comes from).
Do you reuse footage from your shows?
Yes — we may use clips, screenshots, or images from our lives, including usernames, comments, or reactions shown on screen, for marketing and promotional purposes across platforms.
Can I ask not to be shown/used in marketing content?
Yes, just reach out to us (see Section 10) and let us know — we’re happy to accommodate reasonable requests where possible.
10. Contact & Support
Reach out to us any of these ways, ideally before opening a dispute through the platform:
• Our support form at glamheist.co
• Email: customerservice@glamheist.co
• Direct message on the platform where you placed your order
By bidding on, purchasing, or participating in any Glam Heist live sale on WhatNot or TikTok Live, you (“the Buyer”) agree to the terms outlined below, in addition to the applicable platform’s own Terms of Service and Seller/Buyer Policies (WhatNot’s Terms of Use and Community Guidelines, and/or TikTok’s Terms of Service and TikTok Shop policies). If any conflict arises between these terms and the platform’s official policies, the platform’s policies will govern.
About Our Shows
Glam Heist is a live-selling shop hosting shows exclusively on WhatNot and TikTok Live. Each show, we bring out items on camera, describe them in detail, and sell them through live bidding. We don’t process sales outside of these platforms.
A quick note: no, we aren’t actually criminals heisting these items for you. All “heist” branding and language is for entertainment purposes and purely satirical — the deals are just so good, it feels like a steal.
1. Bidding Policy
All bids are final. Once a bid is placed and won, it is considered a binding commitment to purchase.
No cancellations, refunds, or exchanges will be issued once a bid has won, except where required by the platform’s official buyer protection policies, or in the case of a confirmed seller error (see Section 7, “Incorrect Item or Seller Error”).
We strive to be as descriptive as possible during our shows — including fragrance notes, true-to-life color, and clear lighting/visuals — so you can get the best sense of what you’re buying. That said, it is ultimately the buyer’s responsibility to know what they are purchasing. We do not accept refund or cancellation requests for personal preference issues, including but not limited to not liking how an item smells, choosing the wrong color, or a sizing/fit preference.
Our show hosts and moderators are available during the live and on our socials to answer questions about a product. Please get the information you need before bidding so you can buy with confidence.
Please bid responsibly. Only bid on items you genuinely intend to purchase and can pay for promptly. If our hosts notice a buyer paid significantly above retail during the rush of a live auction, we’ll do our best to make it right with an added extra.
Non-payment or repeated cancellations may result in being blocked from future Glam Heist sales, in accordance with WhatNot/TikTok Live seller protection tools.
Glam Heist reserves the right to refuse or cancel any sale, at our discretion, including but not limited to suspected bad-faith bidding, payment/fraud concerns, pricing or listing errors made during the live show, or violations of these Terms or the platform’s policies. In such cases, the buyer will be notified and any payment collected will be refunded in full.
2. Item Condition & Descriptions
All items are sold as shown during the live broadcast, in the condition described and displayed at that time.
Buyers are responsible for listening carefully to the full item description and size information given live before placing a bid. Descriptions will not be repeated individually after the item has closed.
Because items are shown live, lighting, camera quality, and screen settings may cause slight variations in color. This is not grounds for a return.
If you have a question about an item’s condition, measurements, or size, please ask before bidding — not after you’ve won.
Both WhatNot and TikTok Live automatically generate a video receipt with your order confirmation, showing the exact clip of the show where you won the item. This record is available to both the buyer and Glam Heist and reflects the item and description as shown at time of sale.
3. Our Products
All Glam Heist products are 100% authentic — no dupes, no replicas, no 1:1s.
We follow a rigorous product intake, inspection, and stocking procedure to ensure everything sold is authentic, quality-checked, and no more than 3 years old from its manufacture date, consistent with WhatNot and TikTok’s own marketplace guidelines.
Some items may be featured in tester bottles or packaging. These products are still 100% authentic and identical to the original — the only difference is the packaging.
Item condition is always disclosed live, so please listen closely. We will never sell used or expired items — everything is brand new. Some items may not come in original packaging, or the packaging may be slightly damaged, and this will always be disclosed as a disclaimer during the show.
Our stock is stored in a designated warehouse that is regularly cleaned and disinfected, temperature- and humidity-controlled, and smoke-free and pet-free.
4. Payment
Payment must be completed through the platform (WhatNot or TikTok Live/TikTok Shop) using the platform’s approved checkout process.
Invoices must be paid within the timeframe set by the platform. Unpaid invoices may be canceled and reported per platform policy.
5. Shipping
We currently ship within the U.S. only — including all 50 states, U.S. military addresses (APO/FPO/DPO), U.S. territories, possessions, and Freely Associated States. We do not ship internationally at this time.
Orders are shipped within 2 business days of payment, excluding weekends and holidays.
Items won during a show are bundle-shipped: as you win items throughout a live, the combined weight is calculated and shipped together as one joint package.
Shipping cost is determined by the total weight of your bundled order:
| Order Weight | Shipping Cost |
|---|---|
| Up to 4 oz | $4.47 |
| Over 4 oz, up to 8 oz | $4.85 |
| Over 8 oz, up to 12 oz | $5.25 |
| Over 12 oz, up to 1 lb | $6.75 |
| 1 lb up to 5 lbs | $7.75 (flat) |
| Over 5 lbs | $12.99 (flat) |
Shipping on giveaway items is always free, covered by Glam Heist.
Our packing station is secured and monitored by camera, which records and photographs every order as it’s packaged. We maintain a meticulous record of every order processed in our warehouse to help ensure buyers receive everything they ordered.
Buyers are responsible for providing an accurate shipping address at checkout. Glam Heist is not responsible for packages lost or delayed due to incorrect address information.
Once a package leaves our hands and is in the possession of the carrier, Glam Heist is no longer responsible for it. This includes, but is not limited to, damage in transit, lost packages, delivery delays, misdelivery, or any other logistics or delivery issue that occurs while the package is in the carrier’s custody. Our packaging documentation reflects the condition and contents of the order at the time it was handed to the carrier.
If your package arrives damaged, is delayed, or does not arrive, please contact your local USPS (or the relevant carrier) directly to file a claim or dispute, as they are responsible for the package once it is in their possession. Glam Heist is happy to provide order details or documentation to support your claim where needed.
Shipping protection and buyer protection programs offered through WhatNot or TikTok Shop may also be available to assist with carrier-related issues — refer to the applicable platform’s policy for details.
6. Platform Compliance
All sales conducted via WhatNot are additionally governed by WhatNot’s Terms of Service, Buyer Protection Policy, and Community Guidelines.
All sales conducted via TikTok Live/TikTok Shop are additionally governed by TikTok’s Terms of Service and TikTok Shop Seller/Buyer policies.
Glam Heist reserves the right to remove or block any buyer who violates platform rules, engages in bid manipulation, or is abusive toward the seller or other buyers during a live show.
7. Reporting a Problem & Incorrect Item or Seller Error
Any issue with an order (incorrect item, missing item, or shipping damage) must be reported within 5 business days of delivery. Issues reported after this window may not be eligible for resolution.
If you receive the wrong item or an issue is confirmed to be a seller error, Glam Heist will work with you directly to make it right — this may include a replacement, partial refund, or other arrangement, evaluated case by case. This is separate from, and does not apply to, buyer’s remorse, bidding mistakes, or missed live descriptions.
Reports should include your order number and photos/video of the item received where applicable, to help us resolve the issue quickly.
8. Recording & Intellectual Property
All Glam Heist live shows are recorded by the platform (WhatNot/TikTok Live) as part of standard order documentation.
Glam Heist reserves the right to use footage, clips, screenshots, and images from its live shows — including buyer usernames, comments, and reactions shown on screen — for marketing, promotional, and archival purposes across any platform, unless a buyer requests otherwise.
All Glam Heist branding, graphics, show formats, and original content are the property of Glam Heist and may not be copied, reposted, or used commercially without permission.
9. Disputes & Contact
Any questions or concerns about an order should be directed to Glam Heist directly before opening a platform dispute, so we can try to resolve it directly. You can reach us via:
• Our customer support submission form at glamheist.co
• Email at customerservice@glamheist.co
• A direct message on the platform where your order was placed (WhatNot or TikTok Live)
If a resolution cannot be reached, buyers may escalate through the applicable platform’s official dispute or buyer protection process.
10. Acceptance of Terms
By placing a bid or completing a purchase during any Glam Heist live show, you confirm that you have read, understood, and agree to these Terms & Conditions in addition to the policies of the platform you are using.